TOOL MANIAC, OUR TERMS AND CONDITIONS
The formal stuff: Tool Maniac Limited is a company registered in England and Wales Co No 11273262 with its registered office at Green Group International, Warwick Road, Maltby, Rotherham, S66 8EW. Our VAT number is 296.4826.51. Our trading name is Tool Maniac.
These general terms and conditions and the policies may change from time to time so please check these before making any purchase.
USING OUR WEBSITE AND SHOPPING WITH TOOL MANIAC ONLINE
These terms and conditions are specific when using our website and shopping with Tool Maniac online.
Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.
Tool Maniac is primarily a community with a membership system of Silver, Gold and Platinum. Silver membership is granted free upon signing the membership form on the Tool Maniac website. Gold and Platinum have a fee attached said fee allows for an ongoing discount on all purchases. Gold members will receive a 10% discount and Platinum a 20% discount. NOTE, said discounts do not apply to the special offers as these are already discounted.
All products are subject to availability so we may not be able to supply your order. In unforeseen circumstances and with or without notice, we will always contact you if this is the case.
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.
Eligibility to order products
You can only purchase from Tool Maniac Online Shop if you are aged 18 or over and a resident of the United Kingdom. You will need an active email address and a telephone number so that we can easily contact you.
Placing your order
Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).
Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.
You can pay with all major credit and debit cards for orders made online for delivery in the UK.
We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
Unless otherwise stated all prices shown on the Tool Maniac Online Store are exclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added along with the VAT to your total order price.
If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.
RETURNS AND CANCELLATION
You can return new and unused product(s) within 14 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. We will refund the price you paid for the goods and credit the refund you are due to the credit, debit that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through Tool Maniac, provided that we take reasonable care when we deliver the goods to you.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.
Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded.
General terms relating to our relationship with you
If you would like more information about Tool Maniac, or want to get in touch with us, please contact our Customer Support.
If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.
In the event you have a complaint regarding a product or service purchased from Tool Maniac, please contact us at firstname.lastname@example.org
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.